Information Technology’s Tech Support Line is a lifeline for virtual learning
There have been many people and departments who have been supporting Hampton City Schools students and staff since the COVID-19 pandemic began in March 2020. One department that has been invaluable and has been there from the beginning is the information technology department under the direction of John Eagle.
When it was established that the schools would be closed for a long length of time, the department immediately set their Tech Support line into place. Since March of last year, the department has fielded over 17,500 calls and 2,300 emails from parents or students seeking technical support. Their most frequent calls involve troubleshooting a Chromebook. To date, they have swapped out almost 10,000 Chromebooks.
“The tech support hotline for parents and staff is a great way to keep our students learning throughout the pandemic,” said Dr. James Maxlow, technology support manager. “As issues with their 1:1 devices arise, we can take care of them either over the phone, or by setting up an exchange appointment.”
Cindy Wooten, building technology support specialist, said, “I like helping people. If I can't help you, I'll figure out who can.”
“Anything for the cause!”, said Nick Nagovich, technology support specialist.
A big thank you goes out to the information technology department and its team. They have been a vital service to our students, families, and staff!